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Our refund policy should be read in conjunction with our returns policy.
Cancelling an order
If you wish to cancel your order please advise us prior to your item being shipped and you will receive a full refund or exchange.
When a refund is arranged
- Refunds include all shipping and associated costs for the D.O.A. product.
- No refund will be given to you until Wow Baby has received the D.O.A. product from you.
- Refunds will be issued by the same method as the original payment to Wow Baby was made.
Receiving a Refund
You will receive your order refund after we receive and process your return in accordance with our returns policies.
This time period includes:
- 5 to 10 business days for us to receive your return
- 3 to 5 business days for us to process your return
- The time it takes your bank to process our refund request
We'll notify you via e-mail of your refund once we've received and processed the returned item.