Contact
Feel free to contact us regarding any issues or questions you may have. We'd love to hear from you!
You can call us on +61 3 7009 0709, send an email to customerservice@wowbaby.com.au, use our online chat via the chat icon below right or use the following contact form.
We are based in Melbourne and pick-up is available from Pakenham.Â
Address: Level 1, 2/29 Tarmac Way, Pakenham VIC 3810, Australia
Contact form
Frequently Asked Questions
How do I make sure I'm choosing the right products for my baby on your Online Baby Store?
Picking the right items is easy with us! Our Online Baby Store offers detailed descriptions and reviews for all our Baby Products in Australia. Plus, our customer service team is just a message away to help guide you. We ensure you have all the information to make choices you feel good about.
Are all the Baby Products in Australia you sell safe for newborns?
Absolutely! Every product in our Online Baby Store meets Australia's strict safety standards. We partner with trusted brands and conduct thorough checks to ensure each item is not only safe but perfect for your newborn's needs. Safety for your little ones is our top priority.
What if I need to return something I bought from your Online Baby Store?
We understand that sometimes things don’t work out. If you need to return a purchase, our process is hassle-free. Just contact our customer service within the specified period, and we'll guide you through the return process. We're here to ensure your shopping experience with us is smooth and satisfactory.
How long does delivery take for Baby Products in Australia from your store?
We strive to get your Baby Products in Australia to you as quickly as possible. Your location may affect delivery delays. However, we work with dependable shipping partners to make sure your product gets to you on time. We'll provide you with tracking information so you can view the estimated time of arrival for your things.
Can I find eco-friendly Baby Products in your Online Baby Store?
Yes, you can! We're committed to offering a selection of eco-friendly Baby Products in Australia. From organic clothing to biodegradable diapers, we believe in providing sustainable options for environmentally conscious parents. Browse our eco-friendly section to find products that are good for your baby and the planet.