Wow Baby accepts returns of unopened items within 14 days from the day you received your product. If the return is a result of our error we will pay the return delivery fee. Items must be returned in their original product packaging with any seals unbroken and in tact. If you wish to process a return, please contact: customerservice@wowbaby.com.au quoting your order number and the reason for your return.
A product is considered faulty if it shows symptoms of failure, does not work at all, or is discovered to be damaged when first taken out of its packaging. If a product is faulty. there are a few things that you need to do:
Wow Baby offers a 14 day return policy on approved non-fault items. Change-of-mind returns may be rejected without a valid order number or if there is any indication that the packaging has been opened or seals tampered with.
All change-of-mind goods returned to Wow Baby must contain and or be:
Any variance from these conditions could result in delay or forfeiture of your refund or credit. Wow Baby reserves the right to refuse exchange or refund of any non-fault item that is not returned in the original packaging or deemed as not in "as new" condition.
Shipping costs on the returned Item are covered if:
If you would like a replacement product
If you wish to cancel your order please advise us prior to your item being shipped and you will receive a full refund or exchange.
When a refund is arranged
• Refunds include all shipping and associated costs for the faulty product.
• No refund will be given to you until Wow Baby has received the faulty product from you.
• Refunds will be issued by the same method as the original payment to Wow Baby was made.
You will receive your order refund after we receive and process your return in accordance with our returns policies.
This time period includes:
We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you wish to cancel your order please advise us prior to your item being shipped and you will receive a full refund or exchange.
When a refund is arranged
You will receive your order refund after we receive and process your return in accordance with our returns policies.
This time period includes:
We'll notify you via e-mail of your refund once we've received and processed the returned item.